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There’s been a great deal of talk about accountability and responsibility lately. As we’ve progressed through this pandemic the notions of being accountable and responsible are increasingly becoming part of the everyday conversation. In the current climate the terms are almost interchangeable. We see a wide variety of public commentary where those that are responsible for certain situations are also held accountable. We often hear leaders of organisations, systems or teams publicly announce that they are accountable for a result and will take full responsibility. Whilst this is admirable, there are slight but subtle differences between accountability and responsibility and I believe as leaders we need to understand this difference in order to clearly identify what it is that motivates those we lead to achieve the results we are looking for.
When we embark on the next iteration of a project or plan it is usually supported by us reviewing results and planning to accelerate what is successful and revising and refining areas that need improvement. This process is typically underpinned by some form of mechanism for measuring our impact in effect holding us accountable for the implementation of our plan. It can be here though where the term accountability runs the risk of changing the narrative. It’s almost like the term ‘accountability’ is being used to apply a consequential monitoring system. The inference that surrounds the discussion about accountability can make it seem like a punitive approach. In this instance accountability seems to remove the decision making processes and restricts the scope of a plan to a set of predetermined boundaries with a lineal path for achieving the outcome. It almost feels like an imposed rule. In short there’s no ownership. We know that as leaders those we lead are more encouraged to drive improvement when they feel they have been part of the planning and part of the design and can clearly see how their efforts will assist in achieving the desired outcome.
We’ve been conditioned to think of accountability as a compliance mechanism to get us to fulfil the demands of those that have authority over us. Through this lens accountability is almost like reliability where the organisation is held accountable for a particular result. Its process driven, fill the bucket with 500 beans, not 499, increase by 10% not 9%. In contrast responsibility is viewed very differently. When we think of responsibility there is a suggestion that it has a greater underlying purpose. Being responsible plays to the greater good, there’s a humanness to responsibility that can be perceived to be lacking in accountability. When we develop a mindset of personal responsibility my view would be that we are holding ourselves accountable. It may sound a little like semantics but I think the mindset of personal responsibility means that we do what we are supposed to do because we care about the result whereas when we achieve through overarching accountability there is a different and potentially less powerful motivation. With accountability there is a perception that we achieve because someone else has told us too. This slight shift almost abdicates our moral purpose and as leaders it’s understanding our purpose that really drives momentum and gets a shift in results. Taking personal responsibility for our choices and owning the role we play in an initiative is critical if we are to achieve successful outcomes.
By having those in our teams choosing to take responsibility we invite people to bring their expertise, skills and experience to the table. We encourage personal mastery, narrowing in on the individual skills and sharing expertise. In doing so we have the ability to identify and guide an individual’s point of implementation which will ultimately assist in driving accountability across our teams. Each individual knows exactly where their touch point is, what is expected and how it contributes to the overall picture. When people own their own choices there is an opportunity for real action. Taking responsibility is a conscious choice. Making that choice and understanding our purpose allows us to leverage the strong emotional attachment that is created when we have skin in the game.
Unlike accountability where feedback usually occurs at the conclusion of an initiative, responsibility allows for ongoing feedback generating refinement and continuous improvement. You know if you are personally on track, discussing your role and your progress with colleagues should become a regular part of the process. Having open and honest conversations about your individual progress towards the achievement of your role in the plan is a vital part of overall achievement. I spoke to a colleague recently about the concept of giving it your best shot. She argues that it’s not your best shot we want, it’s the ability to make the next one better than that and the next even better that that. This idea that as individuals we should always be striving to improve, seeking feedback on individual performance and refining our efforts where possible is at the heart of personal responsibility. You may be able to explain away results to others but you can’t hide the truth from yourself. Working towards all members of our team taking personal responsibility and supporting them to meet it will strengthen our systems and maintain momentum.
Don’t get me wrong we need accountability. As leaders we are ultimately accountable for the success of our plans. Without personal responsibility though we can rationalise accountability away claiming that it’s up to others to meet the targets. Personal responsibility places the onus firmly on us to make it happen. Each individual has to keep on top of their progress in an initiative making them an active participant in its success and not a passive bystander in its failure. This ensures that at every level there are people working towards putting all pieces of the puzzle together, ultimately enhancing the opportunity to reach the goal. We are all accountable, but if you want to amplify results identify and mobilise the personal responsibility that underpins it all. I believe we get more from our team when results come from an intrinsic motivation that is more aligned with our sense of responsibility than a numerical value developed through an accountability lens. Being personally invested brings with it a very different mindset.
As educators we aim to make a positive impact on the lives of students. This is an enormous responsibility. We’re not making chocolate biscuits, if one falls off the production line we can’t just sweep it up and ice the next one. Parents don’t have a spare at home for us to have another crack at. We build great people, that’s our product. As a leader I certainly have an eye of the accountability mechanism I’m working towards but it’s the enormity of the personal responsibility I have to educate students that weighs heavily on me. As we transition from this pandemic accountability has to be strong. We have to intensify our efforts. If we have learned anything from this pandemic it is that we can do things differently, we have the capability and agility to pivot and achieve the impossible. It has dramatically transformed the way we work, the way we interact and the way we engage in our contexts. As we move forward all of us have to think deeply about the personal responsibility we have in our contexts. What is our individual role? How can we strive every day to ensure we are meeting it? How do we hold ourselves accountable? Our collective efforts are needed like never before. We can be divided by issues of accountability or united by purpose, one fuelled by individual responsibility. As I’ve said, I believe we are comfortable with accountability. The challenge we face is ensuring all members of our team fulfil their personal responsibility as this is the foundation for achieving results
Regardless of your profession the outcome is reliant on how well you execute. All the planning, professional learning, strategy and ingenuity in the world will make no difference if you are unable execute with fidelity. When the rubber hits the road it’s the implementation gap that’s hinders progress.
We spend a great deal of time and energy trying to determine why some of our initiatives are not making the gains they are intended to and why some are driving forward exceeding expectations. We analyse, hypothesis, review and try to identify the specific strategies that have been successful. Why is it that this one worked and this one was not as successful? In my opinion we sometimes over-complicate our analysis and need to look at one simple but vital question, how well did we implement? Why is it that the plan we formulate is not always the plan that is implemented? You see ideas are easy, execution is more complex.
We know that successful outcomes can be found when they are underpinned by research. Given the global contentedness we have available today there are not many professions that are not awash with research. In short we are generally able to analyse data, draw conclusions, consider a strategy and find some research to back up our plan. For the most part we have access to high quality professional learning, in most instances we are afforded time to participate in professional learning, partake in collaborative discussion and design a plan of action that we believe best meets the needs of the context within which we work. What then happens in many cases is that we return to our individual environments and begin to implement the plan. Now in many cases we have observations, walk throughs, instructional rounds and opportunities to observe and discus how well we execute; however what happens when no-one is watching. What happens when it gets hard and you’re tired and it’s not going to plan? For many of us we revert back to what we know. I often think about going to the gym. I know how to do the exercises. I’ve had a personal trainer show me how to use the equipment. I know what ‘good form’ looks like when I have to execute an exercise movement or a routine, but when I get tired and no-one is watching the first things that goes out the window is my ability to do the exercises precisely as they are intended, my elbows come out, my legs don’t fully extend, I move a little slower. In other words I take short cuts. Strategies and initiatives do not fail on their own. It’s our disciplined attention to implementation that is the most consistent impediment to success.
The main issue for us to overcome with the implementation of any initiative or strategy is the change in behaviour of those tasked with its implementation. Medical research is littered with countless reports of people not following advice provided for treatment of medical issues. How many of us have started a course of antibiotics only to forget to take the last two or three tablets because we felt better. The World Health Organisation reports that 50% of scripts prescribed for treatment of illnesses are not taken correctly and 40% of patients do not adhere to their treatment regimes. Changing behaviour is difficult even when faced with the prospect of your own health. With this in mind it can be increasingly difficult to change behaviour when implementing new skills and knowledge in a profession.
Overcoming behavioural changes will be critical. There are a few strategies that you can implement that can assist. Firstly you need to have a series of short term wins and you need these quickly. It’s no surprise that immediate positive reinforcement of the desired changes to behaviour are more likely to embed the behavioural changes you are seeking. Its basic psychology. This is where side by side and shoulder to shoulder support is so important. To have your peers working alongside you in your context, guiding, supporting and encouraging allows you to trial the new strategy with the confidence that you have a safety net. If it’s not working as intended you have someone there with you to adapt, refocus and try again. Without this safety net it’s easy to think this won’t work and revert back to previous techniques. Having someone there to assist you and share in your successes is a key factor in successful implementation. Creating conditions that allow for this close level of collaboration will be a vital structure when supporting fidelity of implementation.
Another one of the difficulties with implementation is that the landscape is constantly changing and we need to be agile enough to adapt. When we plan we are planning for a static environment, however as soon as we interact the environment changes and we are faced with new elements that we may not have considered. How then do we overcome this? I believe that this is best supported by process. Disciplined attention to detail and sound processes to guide our implementation allow us to review, realign and re-engage. Whatever your process, framework or guidelines are they need to be clearly understood by all members of the team. These are the guiding principles that will assist with fidelity of implementation. How many times have you heard a sportsperson say that when the chips were down they knew that if they stuck to their processes they could overcome any obstacle. It’s the same when we implement, if we have sound, well thought out processes to guide us then there is less of a chance that we miss the mark on implementation. Alignment of processes across disciplines allows our whole context to understand that this is the expectation for how way we work around here.
Implementation is best supported when being implemented in the right conditions. An environment that supports ongoing improvement, trust, collaboration and accountability supports consistency of implementation. I’ve written previously on the power of culture. Understanding our purpose, creating the customs, beliefs, values and attitudes that focus on continuous improvement should be the foundation. Feedback loops and sound processes that support the culture you are establishing are critically important. Never underestimate the power of an underlying culture that may be resistant to change. Find the early adopters cultivate their skills, support their implementation and celebrate their success. Establishing the right culture is fundamental to fidelity of implementation.
Effective and consistent implementation is complex and multi-directional being impacted from a range of influences. The gap between theory and practice will never be closed through careful planning alone. It’s the on the ground, shoulder to shoulder support and collaborative practice that will make the difference. To change practice we must change behaviour and to do so we must change mindsets, change skill sets and provide processes that support implementation. This is complex work that requires disciplined attention over an extended period of time. When thinking about how you implement initiatives consider whether your implementation has changed practices, routines and structures in a concrete way on the ground and how you know? What concrete evidence do you have that it has had any impact and that it is being implemented consistently? These a key questions that will assist you with reviewing the way you implement within your context. Remember when the rubber hits the road it’s the fidelity of the implementation that makes the difference.
The world has changed. We’ve gone through an enormous shift in how we communicate. We’ve undoubtedly become accustomed to and comfortable with communicating via text messaging, social media and emails. This has been a mainstay for many years now. What has shifted, due to circumstance, is the rise and competency of using technology across platforms to communicate. We’ve actually become very good at it. What it’s highlighted though is the fundamental need and significant benefits of face-to-face interaction.
Humans are social animals. This has never been more evident than now. Whilst many enjoyed isolation and the chance to maybe slow down elements of their world, this only lasted for so long. Ultimately there came a yearning for contact with others. The virtual world has its place and is here to stay but nothing compares to a real community, spending physical time with people in a place with shared purpose, collaboration and support. The feeling of being in the physical presence of others can never be replicated online.
I’ve written previously about how we must learn from the last few months and identify how we can keep the best of the technological revolution. This period has certainly given us time to master the tools at our disposal. Over the last few months we have started to understand how powerful technology can be in allowing us to collaborate virtually. We’ve Zoomed, Teamed, Skyped, shared on Google Drive, connected in hangouts, brainstormed on Trello. There has been a widespread embracement of technology as an effective and efficient tool. Those who may not normally contribute to meetings have found their voice and stepped out of the shadows, they’ve found a way to overcome whatever it was that may have held them back in the physical meeting world. We’ve found more efficiency in splitting into virtual breakout rooms with counters timing us and bringing us back to share our contributions. I’ve noticed in the virtual world that the more people can actually see each other the greater the virtual collaboration. The ability to see the person you are connecting with is so powerful. The visual provides connection. The one common denominator across all platforms has been has been the presence of people. Regardless of the tools there is no collaboration without people and without relationships.
There has certainly been a change to the way we work. Many of our professional interactions have now transitioned online. In our online professional world we don’t have to carve out travel time, we have the flexibility to move from meeting to meeting instantaneously and then exit straight into another body of work. There is no doubt that this is more time efficient and has the potential to increase our productivity. At times, I have enjoyed working without the distractions of a physical office, the ability to concentrate and maximise the cognitive load without noise has had its upside. At times though the isolation has left me reaching out feeling professionally isolated from a collaborative space. The ability to walk past a colleague and have the incidental conversation, the opportunity to bounce ideas around whilst waiting for a coffee, or standing by the photocopier, to walk into a colleagues office and be able to brainstorm or problem solve and then reach out again when that next thought comes to mind are parts of the physical office space that have the potential to enhance our creativity. When new ideas start to emerge you can actually feel the energy in a room, the enthusiasm increases, the vision builds and the motivation to act becomes palpable. These elements combine to make the physical office space an effective working environment that is potentially lacking in the virtual world.
I acknowledge that professionally, the use of technology has brought people together by allowing us to easily connect with colleagues through the click of a button. We are not completely isolated. The opportunity to easily connect across geographical boundaries has been extremely beneficial. What I miss from the physical meeting space though is the ability to read the room and get a feeling for the conversation or the mood of participants. We know that research suggests that 93% of communication is non-verbal. In the online environment it’s difficult to identify the micro elements of body language, a shift in energy, the non-verbals that allow you to adjust your delivery are components lost in our online world. It’s difficult to tell if you are capturing the audience, if you are able to maintain their attention, the temptation for participants to multi task can be overpowering regardless of how good your message is. The research suggests that 65% of your audience are sending emails, checking social media, eating or marking off their task list whilst you are delivering statics. The social nature of our make-up requires you to interact, ask questions and get feedback to keep people engaged and on task. This is a challenge for our online presentations and again demonstrates the power of face to face.
At some level almost every person will be looking to embed the use of technology in their professional world and use the lessons learnt to enhance what they do. Technology used correctly has the power to enhance relationships, we must ensure though, that it doesn’t take them over. Having our heads buried in a device can have a negative impact.
Quite often when we have to deliver an important message with a degree of detail we default to using email. It’s quick, it’s effective, it captures all the information and is an efficient method. It is can also be couched in professional language that can appear to be quite impersonal. At times perception plays a part as the recipient tries to ‘read between the lines’ or misinterprets the message, the tone of your voice and your body language reinforces your message and underlines your intent. I challenge you next time you are going to send that email pick up the phone and have a conversation or better still when permitted and if you are able, walk through the building, find them and have the conversation face to face. To tailor your message to the recipient in person is a highly effective strategy. I guarantee it will be more productive, more enjoyable and potentially more empowering for the person receiving the message as they can clarify, question and deepen their understanding.
In our fast paced digital age we need to slow down and take time to interact in person. Successful leadership requires personal interactions. We are in a people-centric profession. The personal interactions that build a sense of community set the foundation for trust and ultimately this is the bedrock of relationships. As we all know the 3Rs in education are so important. Relationships, Relationships, Relationships. Technology has its place but it will never replace human connection.
One of the most difficult things in life is trying to restart once momentum is lost. Our current circumstances will end and pave the way for a new normal. In returning to the new normal we have an opportunity to be actively involved in carefully constructing what it could look like. There is always some catalyst for change that leads us to develop new habits and build a new mindset. We’ve had the most significant catalyst in living memory which required us to transform our education delivery overnight. For years the keen, the interested and the technologically savvy have sung the praises of using technology as an effective integrated tool in teaching and learning. Many of us have attended professional learning and come away with a quick energy boost or tinkered on the edges of a particular platform or software package to give something a go……. for a while. Far too often though we find ourselves back in the grind with little time to really engage and see how we can effectively implement technology into our daily practice.
Today, those we serve are immersed in technology in nearly all aspects of their lives. Under the current climate this has proven to be even more so. This digital revolution we have witnessed in education has provided a new way of delivering content and engaging with our students and staff. We now have the capacity to learn at any time, be it online, offline, in classrooms or in our homes. How can we harness this opportunity that has been created? It has often been said that out of adversity comes innovation. I believe we have a once in a generation opportunity to develop a technological response that could enhance the powerful work we do.
As we move back into a more traditional approach of learning it is time to think about how we might utilise the current momentum to strategically adopt our enhanced modes of education delivery. I’m not suggesting we let technology take over. There is no substitute for face to face teaching, I believe the last few weeks have highlighted the power of human interaction and connection in our work. The power of face to face teaching can never be understated. However we are perfectly placed to explore how technology can assist with personalised learning as a supportive tool rather than a bell and whistle to generate enthusiasm. We have an opportunity to continue to provide the high-quality learning options we have been delivering as an additional support to our work. We must capitalise on this technological revolution and support the ongoing collaboration of our teams to consistently engage with useful technology platforms that complement face to face teaching and learning.
Think of the potential now to capture point in time information and readjust our learning to meet the exact needs of students by using technology consistently in assessment practices. We have a new problem of practice to solve – “How do we consistently use technology across systems to enhance our assessment practices”. At present the most consistent use of technology in assessment by big systems it to mark large banks of learning to determine what a student has retained over a period of time. We are now in a position to think about how we can use it in an ongoing manner, to locate a student’s current knowledge, understanding and skills to support planning for learning and teaching. I don’t see it as a way to replace the teacher but rather a highly agile and adaptive tool that can enhance and support the implementation of curriculum. Technology provides an easy and efficient way of giving feedback to students, and managing marking and assessment. Having information available all in the one place enables us to collaborate more easily with colleagues and share student progress at any time.
Almost overnight we created online learning spaces for our students and staff, spaces that we never imagined were possible. The level of innovation and growth in the confidence of utilising technology tools for teaching and learning from our teachers has been absolutely staggering. I’ve heard teachers talking about the quality of the work some students have been able to produce in this new learning environment free from possible distractions. There has also been an opportunity for some incredibly specific feedback delivered in the most innovative of ways. I witnessed teaching staff who have thrived in this environment with a new found freedom to create. We have unearthed a new generation of educational experts who have been waiting for the right moment to showcase their talents. How will each school capitalise of this expertise and utilise it going forward. We must empower these technological leaders so they can continue to innovate and create. I’m not implying that we were not creative previously, however you have to admit that the COVID-19 education revolution brought teacher creativity to a whole new level – on mass.
What are the implications now for our learning spaces? We’ve proven that we can learn without 4 walls, a desk and all of us in the one space. Do we continue to use a mix of online and face to face? Have we created an expectation from our students that we bring this level of creativity and flexibility to the physical space we now occupy? As digital natives our students will possibly welcome these innovations and actively seek them as we return to the new normal. Studies have shown that after a significant event people exit with a boost of energy and increased enthusiasm. They ride the wave of inspiration and goodwill. Slowly though people return back to their normal routine. Our challenge is to strike now to keep what worked and integrate it into our practice before we revert back.
We know that there is some complexity when it comes to access of technology, not everyone has been afforded the same opportunity to engage online, however this too will pass in time. Technology is not going away and if anything access to technology will only increase not fade. Intelligent systems will be looking to see how they increase accessibility as a result of this pandemic. How can we reduce disadvantage to ensure equity of access? I believe we will start to re-evaluate how we distribute technological resources to ensure equity of access for all. This will be a significant challenge, but if we have proven anything through this pandemic we have proved that we are up to meeting challenges.
We know that for many this new online world has opened up new avenues for keeping parents much more engaged with how their children are progressing and provided new methods of communication. We have the potential for a wider reach into the community but must use this intelligently to establish clear protocols and boundaries to use it in its most effective form.
We’ve been able to come up with solutions that have been truly innovative and so creative in their delivery. If we are to keep the momentum going we must support rather than manage, we must be fearless, determined and optimistic to create this new normal and not revert back. We are perfectly positioned to develop system wide strategic plans for implementing and integrating technology. It’s critical we build on the momentum and invest in professional learning to incorporate technology that enhances the learning process and build on the current momentum. The new normal is exciting. It’s time to build on our successes and accelerate momentum toward our new normal to explore what might be possible.
Uncertainty is a great catalyst for learning. When we are faced with uncertainty a signal is sent to the brain that something is not right, that something is different. There is often a feeling of discomfort and a range of emotions that accompany uncertainty. In our current climate uncertainty is possibly the only element that is certain. Our current global challenge has provided the most uncertain period in living memory and has left many people in an unfamiliar environment where they have been forced outside their comfort zones. Many of us have found ourselves operating in the discomfort zone. This is a place where, whilst uncomfortable, we are open to new learning and if we act on it, accept it and wrestle with the challenge we have a significant opportunity to expand what may be possible.
The discomfort zone is a place that challenges how people view a system, a behaviour, a belief, an attitude or a plan. Being in the discomfort zone interrupts how we would normally deal with or behave towards a certain situation or in a particular circumstance. It poses enough challenge that it forces you stop and pause. In some cases it seems insurmountable which can lead to us finding a work around or in some instances ignoring it altogether and refusing to engage. Those that choose this path are closed to learning at this stage and will find it difficult to engage with the predicament. Currently, there is no ignoring the discomfort, it’s worldwide and how we choose to sit with discomfort may be a defining moment.
In many circumstances skilled leaders have used the discomfort zone as part of the development process for those they lead. Through targeted conversations they draw people to realisations, shifts in perception and possibly self-awareness of how values, attitudes and beliefs impact on behaviour. By having these conversations at the right time with the right person you may be able to help create a new awareness and see growth and change by developing an agreed course of action. For this to be most successful the person has to be open to change, feel safe and be ready for it. However given our current climate change is here whether we are ready or not forcing us deep into the discomfort zone.
While it may not feel like it at the moment, this period of discomfort will go a long way in building your leadership skill set. No one likes to feel uncomfortable especially when others are looking to you for guidance and answers. For many of us when we get into an uncomfortable situation in professional settings we start to second guess our ability. We have doubts, we question our skill set, we make comparisons with others ability to cope in this setting. A flood of questions wash over us, are we intelligent enough? Do we have enough knowledge in this area? What is someone asks a question I can’t answer? What if I don’t have a solution? This leads us down the next path where we start to think of reasons why we shouldn’t take on the challenge. The fear of making a mistake in front of our peers or those we lead can be crippling. This negative self-talk, this skewed perception, this sometimes visceral emotional response is a result of being in the discomfort zone. As leaders we like a plan, some certainty, there is comfort in knowing we have control over the direction. It can be extremely challenging to lead in uncertain times, when you don’t have all the answers. But we need perspective, this is not excruciating pain that is never ending. It is for the most part a moment in time, a series of events that are punctuated with briefs moments of discomfort.
Moving into the discomfort zone has become increasingly challenging in modern society. We have shifted from a landscape of challenge to one where we have so many supportive structures in place that we limit our interaction with discomfort. We have unintentionally eroded some of our natural resilience to discomfort. On a personal level we surround ourselves with like-minded people, our social media feeds are made up of those that we agree with, our posts are highlights carefully crafted to reflect a particular image, photos are cropped and retaken to ensure we are comfortable with what we are portraying. In some ways the ‘everyone is a winner’ and ‘everyone gets a ribbon’ mentality that has gripped our society has impacted on our ability to work in discomfort. These carefully constructed environments limit our potential to grow and explore what is possible.
There are many who try to resist discomfort. In doing so they deny themselves an important opportunity to see things with fresh eyes, to break away from underlying assumptions and perspectives that may be limiting their view or potential opportunities. The challenge is to persist and move past that feeling of wanting to return back to what was comfortable. It’s a valuable exercise to listen to your internal dialogue during times of discomfort. What thoughts are you having? Are you looking for ways out? Are you using language that escalates your feelings of discomfort? Do you have a physical reaction? Does your pulse race? Do you get a sinking feeling in your stomach? How do you manage this? Making yourself aware and drawing your attention to your reaction is the first step in overcoming it. Remember emotions are responses to stimuli and are no reason not to take on a challenge.
Once your mind settles into the discomfort of a challenge a change happens. As the work starts to unfold it actually becomes increasingly comfortable and possibly exciting as you lean into the challenge and explore what is possible. Learning to be comfortable with discomfort may be the most important skill we take out of this pandemic. Sure, no one likes feeling uncomfortable, but think of the incredible work you and your teams have been able to achieve whilst operating in the most uncertain of environments. Discomfort forces us to view our circumstances from a completely different perspective and stretches us to imagine what might be possible. If we learn no other lesson maybe we could inject some unpredictability into our leadership challenges to normalise the feeling of discomfort. By doing this we can ride the wave and understand that it will end.
What is it that you will take away from this period that will become the new normal for you? What will you let go of that you have done without? What will you continue to use, do or act on? How will you manage another period of uncertainty when it comes, because it will come, maybe not of this magnitude but you will face uncertain situations in the future. We are now deep into this challenge. It would be interesting to spend some time reflecting on how you have responded. Did you lean in or did you try to swerve?
In times of uncertainty great leaders step forward. They know that in periods of complexity, in times of adversity they must step up and lead. This is when your true leadership skill set will be put to the test. Your reputation is what others think of you, your character is what you truly are, and now more than ever is a test of your character. Our current situation will test the depth and breadth of our leadership capabilities like never before and I believe we are ready.
In times of uncertainly it can be easy to shift into management mode. Management usually occurs when we are able to work logically and methodically through a routine, process or system. Now is the time to lead, not just manage. We need to step into the complexity and provide guidance to those around us on how to deal with uncertainty.
Complexity is a term used across a wide range of areas. We don’t always think about the same thing when we talk about complexity. In the normal use of the term we might say I have to solve a complex problem, but what we actually mean is that it’s complicated. There is actually a way to solve a complicated problem using the current skill set and processes that we have or have access to. Complexity is a much more dynamic concept that involves reacting to situations as they unfold. Complex situations are dynamic, contextual and ever evolving. Leading in complex times is really another way of saying we are leading through uncertainty.
In times of complexity our leadership decisions can be more important and potentially have more consequence for those we lead than under normal conditions. Those we lead are looking to us for reassurance, guidance and support. Knowing your people and understanding how they will react to uncertainty, to new learning and how they can draw on system and network supports will be crucial. We cannot control the external influences on those we lead, but we can anticipate how our people may react and how we can best support. Using our knowledge of our people, our leadership intuition and our understanding of past behaviours will be key in this area. As a leader you know your context, you know your key players, you know how to leverage off their expertise and how to mobilise your teams. Building the capacity of those you lead to cope with new limitations and manage through new transitions will be a vital element of your leadership.
As an adaptive leader leading through uncertainty, it is imperative that you try to see the overall picture of the current state. You need to be able to pull back from the immediate response and gain a high level perspective, we often talk about getting on the balcony. Now is the perfect time to get a balcony view and see how all work streams are travelling. This allows you to get a clearer understanding of the current operation so you can enhance successful processes and redirect those that may be missing the mark. It is easy to get caught up in the momentum and jump into decision making and hands on action. In times of complexity it is often a long game therefore we must build capacity that will assist in sustaining momentum. Once we establish our current state and have our big picture we shouldn’t be micro managing but rather relying on those we lead to do their jobs well. Work closely with those you trust, allow them to make decisions, support and guide them where necessary by building their capacity and confidence. In doing so you will assist in maintaining momentum for the long game.
Currently we have so many elements interacting continuously there is no way we can rely on a simple cause and effect relationship. It is important to continually map the present to identify what is happening now and see what we can do within current parameters. To do this we need to understand what each element is, we can’t make assumptions. We must draw on our flexibility and agile nature to pause, reflect and realign. It is critical that we monitor how our circumstances evolve and reassess. It’s difficult to define a future state under current circumstances but as an adaptive leader you are in the practice of mobilising people to tackle tough challenges and thrive. You will need to draw deep on your skill set in outlining a compelling vision, building enthusiasm and inspiring action to lead through.
As an adaptive leader you must ensure that the people you lead become part of the solution by changing behaviours and developing new skills. In unprecedented times there needs to be some shift in our thinking. Adaptive leadership therefore is about facilitating change that builds on the current foundations to unleash capacity. We have been presented with an opportunity. An opportunity to really innovate and create a game changer. What I have witnessed is a culture of collaboration where those we lead are united in a common goal. We are facing an exercise in creative thinking where we are focused on thinking about the previously unthinkable. The momentum that has been generated is creating a culture and set of core values that is binding us together. This brings with it a sense of confidence that we will work our way through the difficult period, whilst not understating the enormity of the task, we have the skills, the capability and the expertise in our teams to make a significant and positive impact.
As a leader in times of uncertainty it’s important to be visible, present and available. Those we lead need to see you working alongside them, actively listening to them and being available to assist them when needed. Making yourself available to connect with those you lead, being empathetic, understanding and accessible is critical in times of uncertainty. Your steady presence will be invaluable. Being always present can present itself with challenges especially in times of increasing pressure, with rapidly changing circumstances that require quick and decisive decisions. In these situations leaders must maintain transparency, be very clear that they are acting on current information and that this may be subject to change. You must discipline yourself to think only in terms of solutions. Encouraging your team to be solutions focused can create and sustain a sense of community that is more important than ever.
As leaders it is critical that you are the calming influence despite how you may be feeling internally. To do this there are some key techniques that I have found useful:
Think today – It’s about one day at a time, what is in front of me at this moment in this time. Whilst we must maintain a long term strategy, sometimes the enormity of the task requires us to focus on one issue at a time. Work through them, be methodical, you’ve done it before.
Acceptance – We need to accept that complexity is difficult. As a leader you need to make peace with uncertainty and understand that nothing remains static, we are constantly evolving. Bringing this understanding to those you lead can be a significant mindset shift. This will allow you to deal with the unexpected although you may not know what it is, you know that it could present itself at any time.
Reflection – Building in time to reflect on decisions as more information comes to hand and regularly debriefing with those we lead is critical in building trust. Taking time to reflect personally on how you are travelling is also vitally important. No leader can do it alone, reach out to your support network.
Work Together– Suspend judgement, listen to ideas, be open to new ways of working and thinking. It’s OK to disagree but now more than ever we need to come together with a united voice. Will we always get it right, possibly not, but publicly criticising and casting blame serves no purpose. Working together on a solution is the only way forward.
There is no doubt that this is a time that we will look back on and learn from. As leaders we must understand that those we are leading are observing us and will often look to emulate our behaviour. We must ensure that we deliver a leadership model that they’ll actively choose to follow. We must lead by example. Set the standard that you want to see in your team. Look after them, nurture them and lead through this like never before.